Help & FAQs

Currently, All Pet Super Store ships exclusively to physical addresses and PO Boxes within the United States. At this time, we do not offer international shipping or cross-border deliveries outside of the USA, though we hope to expand our shipping zones in the future.

Your shipping costs are calculated dynamically at checkout based on the total weight of your package, the dimensions of the items, and your specific zip code. To help you save on bulk orders, All Pet Super Store offers Free Standard Shipping on all orders over $500.

Once your payment is confirmed, standard order processing takes 1 to 3 business days. After your package leaves our fulfillment center, standard domestic shipping typically takes 3 to 7 business days to arrive at your door, depending on your distance from our shipping hub.

The moment your package is scanned by our shipping carrier, an automated email containing your tracking number and a direct tracking link will be sent to the email address you provided at checkout. Please allow up to 24 hours for the carrier's system to update the tracking progress.

We want you and your pet to absolutely love your gear. If a product isn't a perfect fit, you can return it within 10 days of delivery. To be eligible for a full refund, items must be entirely unused, clean, unaltered, and kept inside their original product packaging with all tags attached.

Non-Returnable Items: For health, safety, and hygiene reasons, we cannot accept returns on opened bags of pet food, unsealed veterinary treats, used pet apparel, or perishable goods.

Step-by-Step: How do I initiate a return?

• 1. Request an Authorization (Contact Us): Email our support desk at support@allpetsuperstore.com with your original Order Number and the reason for your return to receive an official Return Authorization.
• 2. Send it Back Safely (Pack & Ship): Securely pack the unused item in its original packaging and mail it back to our Denver warehouse address within 15 days of receiving your authorization.
• 3. Receive Your Money (Inspection & Refund): Once our quality control team inspects the returned item, we will process your refund directly back to your original payment method within 15 business days.

• Our Error: If we accidentally sent you the wrong item, or if your product arrived damaged, we will send you a pre-paid printable shipping label. We cover 100% of the cost.

• Personal Preference: If you are returning an item due to a change of heart, a preference shift, or ordering the wrong size by mistake, the customer is responsible for covering the return shipping fees.

We monitor our inventory levels around the clock to keep our virtual shelves completely stocked. However, high-demand items like our interactive training toys can occasionally sell out. If an item you love is marked as "Out of Stock," simply enter your email address on that specific product page to receive an automated notification the exact second it is replenished.

Absolutely! We are deeply committed to pet health and wellness. We carry a dedicated selection of organic dog food, holistic cat treats, and eco-friendly accessories made from sustainable materials. You can easily find these details highlighted directly inside our specific product descriptions.

We love hearing from our community! If you are hunting for a specific brand of dog supplies, a unique cat toy, or specialized bird and fish accessories that you can't find on our site, let us know. Email support@allpetsuperstore.com with the details, and our sourcing team will do their absolute best to track it down for you.

Never worry about running out of kibble or litter again. Our convenient subscription program lets you put your pet care routine on autopilot. Simply navigate to an eligible product page, select the "Subscribe & Save" option, pick your preferred delivery frequency (e.g., every 4, 6, or 8 weeks), and check out normally. We will automatically bill and ship your items right on schedule.

Yes, you have complete control over your subscription schedule. By logging into your personal account dashboard, you can change your delivery dates, swap out products, pause a shipment if you still have plenty left, or cancel your auto-ship profile entirely. Just make sure to submit these changes before your next scheduled billing cycle begins.

We are here to help you solve any issues quickly. You can connect with our support desk via:

• Email Support: support@allpetsuperstore.com (Mon-Fri response within 24 hours)

• Live Chat Support: Click the chat bubble icon on our homepage during active business hours to speak with a live team member.

Our online storefront is open for shopping 24 hours a day, 7 days a week. Our live customer service support desk operates on the following schedule:

• Monday through Friday: 12:00 AM – 12:00 PM (Mountain Time)

• Saturday and Sunday: Closed (Limited email monitoring for emergencies only)

No, you are always welcome to check out as a guest. However, creating a free account with All Pet Super Store unlocks a much faster checkout experience. It allows you to view active order tracking history, securely save multiple shipping addresses, build a pet wishlist, and easily manage your auto ship plans.

Your security is our absolute highest priority. The All Pet Super Store platform utilizes advanced Secure Sockets Layer (SSL) encryption technology to safeguard your personal data and credit card transactions. We strictly adhere to global privacy standards and guarantee that your personal information will never be shared, traded, or sold to third-party marketing companies. For an in-depth breakdown, please review our official Privacy Policy page.

Our physical mailings are managed out of our central office located at E. Colfax Ave, Ste 4-334, Denver, CO 80220. For the fastest resolution to any order modifications, product inquiries, or shipping delays, skip the mailbox and send a direct digital message straight to support@allpetsuperstore.com. We'll get you sorted out in no time!