At All Pet Superstore, we strive to provide fast and reliable delivery services while ensuring a hassle-free return process. Please read our policy carefully to understand how we handle shipping, delivery, and returns.

1. Delivery Policy

1.1 Shipping Locations

• We currently ship within the United States only.
• We do not offer international shipping at this time.

1.2 Processing Time

• Orders are processed within 4 business days (excluding weekends and holidays).
• Orders placed after [X:00 PM EST] will be processed on the next business day.

1.3 Shipping Methods & Estimated Delivery Time

• Standard Shipping: 5-6 business days
• Expedited Shipping: 3-4 business days
• Overnight Shipping: 1 Business day
• Shipping times may vary due to factors beyond our control, such as carrier delays or extreme weather conditions.

1.4 Shipping Costs

• Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
• Free shipping may be available for orders over $500 (when applicable).
• Expedited and overnight shipping options are available at an additional cost.

1.5 Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with tracking details.
• You can track your package using the provided tracking number on our website or through the carrier’s website.

1.6 Delivery Issues

• If your package is lost, delayed, or damaged, please contact us at support@loveyourpetsuperstore.com within 5 days of the estimated delivery date.
• We are not responsible for incorrect shipping addresses provided by customers.

2. Return Policy

2.1 Eligibility for Returns

We accept returns within 10 days of the delivery date, provided that:

• The item is unused, in its original packaging, and resellable condition.
• The item is not listed as non-returnable (see Section 2.2).
• Proof of purchase is provided.

2.2 Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

• Opened or used pet food, treats, and supplements.
• Perishable items (e.g., live pet food).
• Personalized or customized products.
• Clearance or final sale items.

2.3 Return Process

1. Initiate a Return: Contact our support team at [Your Email] within the return window.
2. Receive a Return Authorization: We will provide return instructions and a return shipping label (if applicable).
3. Ship the Item: Pack the item securely and return it within 10 days of receiving the return authorization.
4. Inspection & Refund: Once received, we will inspect the item and process a refund within 15 business days to the original payment method.

2.4 Return Shipping Costs

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
• If the return is due to customer preference (e.g., changed mind, ordered wrong size), the customer is responsible for return shipping fees.

2.5 Refunds & Processing Time

• Refunds are issued within 15 business days after we receive and inspect the returned item.
• Refunds will be credited to the original payment method.
• Shipping fees are non-refundable, except in cases where we made an error.

3. Exchanges

We offer exchanges for defective or incorrect items within 15 days of delivery.

If you need a different size or product, please initiate a return and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, contact us at support@loveyourpetsuperstore.com within 15 days of delivery.

Please provide photos of the damaged item and packaging for verification.

We will arrange for a replacement, exchange, or full refund at no additional cost.

5. Cancellations & Order Modifications

Orders can only be canceled or modified within 24 hours after placement.

Once an order is processed and shipped, it cannot be canceled.

6. Contact Us

For any questions or concerns about our Delivery & Return Policy, please contact:

All Pet Superstore

support@loveyourpetsuperstore.com

970-543-2001

We appreciate your business and