1. Ordering & Payment

Q1: How do I place an order?

To place an order, simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Q2: What payment methods do you accept?

We accept:

• Major credit & debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay & Google Pay
• Gift cards (if applicable)

Q3: Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement. Once shipped, changes cannot be made. Contact our support team ASAP if you need assistance.

Q4: Do you offer discounts or promo codes?

Yes! We frequently offer discounts and promotions. Subscribe to our newsletter to stay updated on exclusive deals.

2. Shipping & Delivery

Q5: Where do you ship to?

We currently ship within the United States only. International shipping is not available at this time.

Q7: How much does shipping cost?

Shipping costs are calculated at checkout based on order weight, size, and destination. Free shipping may be available on orders over $500.

Q8: How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your package using the carrier’s website.

3. Returns & Refunds

Q9: What is your return policy?

We accept returns within 10 days of delivery, provided items are unused, in original packaging, and in resellable condition. Some items, like open pet food or perishable goods, are non-returnable.

Q10: How do I initiate a return?

To start a return:

• Contact our support team at support@loveyourpetsuperstore.com for a return authorization.
• Follow the provided return instructions.
• Ship the item back within 15 days.

Once we receive and inspect the item, a refund will be processed within 15 business days.

Q11: Do I have to pay for return shipping?

If the return is due to our error (wrong/damaged item), we cover return shipping.

If the return is due to personal preference, the customer is responsible for return shipping costs.

4. Products & Availability

Q12: Are all products in stock?

We try to keep all products in stock, but availability may change. If an item is out of stock, you can sign up for notifications when it becomes available again.

Q13: Do you sell organic or all-natural pet products?

Yes! We offer a variety of organic, all-natural, and eco-friendly pet products. Check our product descriptions for more details.

Q14: Can I request a specific product that’s not listed?

If you’re looking for a product we don’t carry, feel free to contact us. We may be able to source it for you!

5. Subscription Services

Q15: Do you offer pet food or product subscriptions?

Yes! We offer subscription plans for pet food, treats, and essentials. Simply select the subscription option on eligible products to receive them on a recurring schedule.

Q16: Can I modify or cancel my subscription?

Yes! You can modify or cancel your subscription anytime through your account dashboard. Changes must be made before the next billing cycle.

6. Customer Support

Q17: How can I contact customer service?

Our support team is available via:

• Email: support@loveyourpetsuperstore.com
• Phone: 970-543-2001
• Live Chat: Available during business hours

Q18: What are your customer service hours?

Our customer service hours are:

• Monday – Friday: [12:00 AM – 12:00 PM]
• Saturday – Sunday: Closed (or limited support available)

7. Account & Privacy

Q19: Do I need an account to place an order?

No, but creating an account allows you to track orders, save addresses, and manage subscriptions easily.

Q20: Is my personal information secure?

Yes! We use secure encryption and privacy measures to protect your data. Your information will never be shared or sold to third parties. Read our Privacy Policy for more details.

For any other questions, feel free to reach out to us. We’re happy to help!

📧 Email: support@loveyourpetsuperstore.com

📞 Phone: 970-543-2001

💬 Live Chat: Available during business hours

Thank you for shopping at All Pet